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At a recent meeting with a client’s staff I was struck by how flat people were when talking about their organisation’s stated purpose and values.
I offered the observation that from an outsider’s point of view, some quite strong values were apparent in the organisation’s work that connected with helping individuals and improving society. This intervention prompted a sea change in the conversation. Staff became much more animated and passionate. There was real emotion in the room and a clear sense of purpose and values emerged.
This encounter started me thinking about organisational values, their potential power, and how sometimes organisations can fail to harness that power.
