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You probably use dozens of business processes every day.
For example, you may go through the same steps each time you generate a report, resolve a customer complaint, contact a new client, or manufacture a new product.
You've likely come across the results of inefficient processes, too. Unhappy customers, stressed colleagues, missed deadlines, and increased costs are just some of the problems that dysfunctional processes can create.
That's why it's so important to improve processes when they are not working well. In this article, we'll look at how you can do this.
