“It’s a fine line to walk, where the seemingly simplest change can set off a cultural reaction that was unexpected,” said Nielsen. “It’s hard to navigate that—to keep the good and build on what needs to be better. When in growth mode, it seems everything is great, it’s all easy—a couple bad decisions are no big deal and growth will plow right over that. But if you put the wrong foundation down, fixing those things is difficult. These seemingly small decisions have a real tail to them.”
Via David Hain